Policies and Disclaimers

Body Wrapping Policies and Disclaimers

We wish to have no misunderstanding regarding your treatment program so we request that you, the client, please read the following before you commit your time, effort and finances to our programs. If you are a current client you have signed a form which states many of the following policies.


A two piece bathing suit for woman and/or undergarments and swim trunks and/or workout type shorts for men must be worn during the measuring and treatment appointments. 


Serenity Wellness Center asks that you do not bring in outside products to utilize in our clinic. Our treatments are designed to work with our products only. No outside creams, masks, face masks In event this should happen the appointment will end and the treatment will be charged for.


As a client, you are purchasing a "series", of either body wraps or weight loss made up of weeks of treatments and additional products; you understand you are not buying pounds of weight loss or inch loss. It takes commitment, and being on a sensible diet/exercise plan. You will be provided with our nutritional program which guides you on food and food ingredients. This is a program that is set in place to aid you in weight loss as you are attending your treatment sessions. We provide an option of pre packaged foods to aid in compliance, as well as keto sticks to make self monitoring easier. The weight loss management program is set in place as a self directed program so you can lose weight on your own as you attend your treatments. Should you decide you do not want to follow our dietary food and ingredient suggestions you then have waived your rights and are not on our weight loss program and we cannot assure the treatment results. Although we do not guarantee results with any of our programs, if you follow our suggestions regarding dietary food and food ingredients, as well as regular appointment times not more than 7 days apart, and avoid high amounts of salt, fatty foods, alcohol, fried foods, hi carbohydrate foods, and drink 80oz of water daily it is much more likely you will achieve the results you are looking for. Our weight loss and inch loss programs are based on dietary compliance, accountability, and treatment appointments. Food diary menus are provided to you each week. Should you choose not to bring in your food diaries, or choose not to purchase pre-packaged foods, or not to follow the food and food ingredient suggestions, you are not on our program. There will not be refunds due to non results, you have waived any rights once you implied you will not do our sensible after care program put in place.


Upon payment you will be provided with a copy of your receipt/contract, which on the face as well as the back will have all policies and laws clearly disclosed. On the receipt and paperwork/contract you signed it also states to visit our website for more information.


All body wrap treatment and weight loss programs must be used within 1 year, if they are not, the program will de-activate (expire) 12 months from date of purchase and a credit amount after removal of used products and service will be applied toward a purchase of a new program at the then current prices.


All purchases on your account are for your use only, we do not split or share programs.


If for any reason your program is to be transferred, you the transferee must submit a signed written request naming to whom you wish to transfer your program to. The transfer must be for the entire remaining program/services and items on your account. If it is past a year from purchase a credit for remaining program will be issued, and will be applied to the new program. We charge a $125.00 transfer fee, no exceptions.


We try to give the best customer service which is why we ask that you read and understand our “Late Policy" Which states if you are more than 15 minutes late for an appointment you may have to reschedule to the next or another available appointment time.


Serenity Wellness Center utilizes video surveillance outside the private areas of the business such as in the lobby, back employee area of the business and video/audio in the consultation/clerical offices. This is for safety purposes and quality assurance.

We ask that prior to any use by you directly or indirectly relating to, our Company Name, Establishment, Program, Staff, Trademarks, Service marks, Advertising, Images, or any other claims in any form you may want to post on any website, blog, message board, review site, publication, or instrument of public and or social media, that you present said remarks and/or usage to us. We wish to have no misunderstandings and want to offer you the ultimate customer service which is why we ask that you contact us with any concerns and allow us to timely address them, and resolve them. We acknowledge your rights as stated in civil code section 1670.8, which is why we ask for you to present any circumstances of which you would like to voice to the appropriate representative within our company so that we can amicably rectify any situation that may have arose prior to your post utilizing our companies name.


We send important information related to your account via sms, standard data fees and text messaging fees may apply based on your carrier.

If you miss an appointment without calling the facility within 6 hours of your scheduled appointment time, you will be charged for that treatment. No credit or refund is given.


Results will vary from client to client and Inch Loss is based on an all over body measurement.


We understand in certain situations you may be unable to continue with you program. Should you need  to cancel your ;program  it is important that you understand the policies as well as the laws we follow to request your refund/credit. On both the face of your receipt as well as on the back of your receipt there are directions to follow to obtain your refund/credit. You must have your original receipt to request a refund, along with a photo Identification. We do not accept phone calls, emails, or walk in's to our clinic locations to request a refund/credit. Follow the back of your receipt as well as the front of your receipt to obtain a refund. We sell packages and series of prepaid treatments and/or services, any refunds issued will be less the treatments, services, or products utilized. 


We cannot except products that have been opened or used back into our inventory and you will be charged for the product items. 


Our programs and series of treatments are in series of prepaid packages. The package prices are on our price menus located in our clinic and from time to time prices will be listed on our website. The packages and/or series with more treatments are at a lower single rate per treatment. When a refund/credit  is requested and approved, depending on the treatment program purchased you will be charged at single rate price for all treatments, and services used as well as products you may have purchased. Please understand when a refund is requested and approved you no longer have a "package" or series of treatments. You will be charged single rate list prices for each treatment/service or product used. If an item was free as part of a package you will be charged for the item or product at list price, again, once a refund is requested and approved you no longer will have a program with us. 


Results May Vary: Causes for being overweight or obese vary from person to person. Whether genetic or environmental, it should be noted that food intake, rates of metabolism and levels of exercise and physical exertion vary from person to person. This means weight loss results will also vary from person to person. No individual result should be seen as typical. These statements have not been evaluated by the Food and Drug Administration. The products and Services are not intended to diagnose, treat, cure or prevent any disease.


The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only. The content is not intended in any way as a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.


Testimonials Disclaimer: Testimonials found on Inches Body Sculpting Clinic Site have been sent to us by Inches Body Sculpting customers and may not reflect the typical purchaser’s experience and are not intended to represent or guarantee that anyone will achieve the same or even similar results. The testimonials are meant to be a showcase of the best results the program has produced, and should not be taken as the results a typical user will get.


Risks of Product Use: The content in the programs and on our website is not a substitute for direct, personal, professional medical care and diagnosis. None of the diet plans, services, products or exercises mentioned on Inches Body Sculpting Clinics site should be performed or otherwise used without clearance from your physician or health care provider.

Inch Loss, tightening, toning, firming and cellulite reduction mentioned on Serenity Wellness Center site is based on all over body measurements and will vary from client to client. We make no claims or guarantees as to the inch loss, tightening, toning, firming and cellulite reduction any one client will lose as every person is different and it will vary

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HIPPA Policy

HIPPA Privacy Act

  

Serenity Wellness Center. is fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security (including the HITECH Act and the Omnibus Rule of 2013).  Serenity Wellness Center has implemented policies, processes, and procedures designed to ensure compliance with Federal and State information security laws, regulations, and rules, and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law or requested by its customers. Serenity Wellness Center recognizes that it is a key business partner with its customers and will continue to provide all of its various programs and services in accordance with the relevant requirements of all state and federal laws and regulations, including, as applicable, HIPAA.


 

HIPAA FAQs for Individuals


 

What does the HIPAA Privacy Rule do?

Answer:

Most health plans and health care providers that are covered by the new Rule must comply with the new requirements by April 14, 2003.

The HIPAA Privacy Rule for the first time creates national standards to protect individuals’ medical records and other personal health information.

  • It gives patients more control over their health information.
  • It sets boundaries on the use and release of health records.
  • It establishes appropriate safeguards that health care providers and others must achieve to protect the privacy of health information.
  • It holds violators accountable, with civil and criminal penalties that can be imposed if they violate patients’ privacy rights.
  • And it strikes a balance when public responsibility supports disclosure of some forms of data – for example, to protect public health.

For patients – it means being able to make informed choices when seeking care and reimbursement for care based on how personal health information may be used.

  • It enables patients to find out how their information may be used, and about certain disclosures of their information that have been made.
  • It generally limits release of information to the minimum reasonably needed for the purpose of the disclosure.
  • It generally gives patients the right to examine and obtain a copy of their own health records and request corrections.
  • It empowers individuals to control certain uses and disclosures of their health information.

 

Does the HIPAA Privacy Rule expand the ability of providers, plans, marketers and others to use my protected health information to market goods and services to me? Does the Privacy Rule make it easier for health care businesses to engage in door-to-door sales and marketing efforts?

Answer:

No. The Privacy Rule’s limitations on the use or disclosure of protected health information for marketing purposes do not exist in most States today. For example, the Rule requires patients’ authorization for the following types of uses or disclosures of protected health information for marketing:

  • Selling protected health information to third parties for their use and re-use. Thus, under the Rule, a hospital or other provider may not sell names of pregnant women to baby formula manufacturers or magazines without an authorization.
  • Disclosing protected health information to outsiders for the outsiders’ independent marketing use. Under the Rule, doctors may not provide patient lists to pharmaceutical companies for those companies’ drug promotions without an authorization.

Without these Privacy Rule restrictions, these activities could occur with no authorization from the individual in most jurisdictions. In addition, if a State law provided additional limitations on disclosures of information for related activities, the Privacy Rule generally would not interfere with those laws.

Moreover, under the “business associate” provisions of the Privacy Rule, a covered entity may not give protected health information to a telemarketer, door-to-door salesperson, or other third party it has hired to make permitted communications (for example, about a covered entities’ own goods and services) unless that third party has agreed by contract to use the information only for communicating on behalf of the covered entity. Without the Privacy Rule, there may be no restrictions on how third parties re-use information they obtain from health plans and providers. See the fact sheet and frequently asked questions on this web site about the business associate standard for more information.


 

How does the HIPAA Privacy Rule affect my rights under the Federal Privacy Act?

Answer:

The Privacy Act of 1974 (U.S. Department of Justice) protects personal information about individuals held by the Federal government. Covered entities that are Federal agencies or Federal contractors that maintain records that are covered by the Privacy Act not only must obey the Privacy Rule’s requirements, but also must comply with the Privacy Act.


 

Your Medical Records


The Privacy Rule gives you, with few exceptions, the right to inspect, review, and receive a copy of your medical records and billing records that are held by health plans and health care providers covered by the Privacy Rule.

Access

Only you or your personal representative has the right to access your records.

A health care provider or health plan may send copies of your records to another provider or health plan only as needed for treatment or payment or with your permission. 

The Privacy Rule does not require the health care provider or health plan to share information with other providers or plans.

HIPAA gives you important rights to access - PDF your medical record and to keep your information private.

Charges

A provider cannot deny you a copy of your records because you have not paid for the services you have received. 

However, a provider may charge for the reasonable costs for copying and mailing the records. The provider cannot charge you a fee for searching for or retrieving your records.

Provider’s Psychotherapy Notes

You do not have the right to access a provider’s psychotherapy notes. 

Psychotherapy notes are notes that a mental health professional takes during a conversation with a patient. They are kept separate from the patient’s medical and billing records. HIPAA also does not allow the provider to make most disclosures about psychotherapy notes about you without your authorization.

Corrections

If you think the information in your medical or billing record is incorrect, you can request a change, or amendment, to your record. The health care provider or health plan must respond to your request. If it created the information, it must amend inaccurate or incomplete information. 

If the provider or plan does not agree to your request, you have the right to submit a statement of disagreement that the provider or plan must add to your record.


 

Family Members and Friends

 

The Privacy Rule does not require a health care provider or health plan to share information with your family or friends, unless they are your personal representatives.  

However, the provider or plan can share your information with family or friends if: 

  • They are involved in your health care or payment for your health care, 
  • You tell the provider or plan that it can do so, 
  • You do not object to sharing of the information, or 
  • If, using its professional judgment, a provider or plan believes that you do not object. 

Examples

  • If you do not object, your doctor could talk with the friend who goes with you to the hospital or with a family member who pays your medical bill.  
  • If you send your friend to pick up your prescription for you, the pharmacist can assume that you do not object to their being given the medication.   
  • When you are not there or when you are injured and cannot give your permission, a provider may share information with these people if it seems like this would be in your best interest. 

 

Court Orders and Subpoenas


Court Order

A HIPAA-covered health care provider or health plan may share your protected health information if it has a court order. This includes the order of an administrative tribunal. However, the provider or plan may only disclose the information specifically described in the order. 


Subpoena


A subpoena issued by someone other than a judge, such as a court clerk or an attorney in a case, is different from a court order.

A HIPAA-covered provider or plan may disclose information to a party issuing a subpoena only if the notification requirements of the Privacy Rule are met. Before responding to the subpoena, the provider or plan should receive evidence that there were reasonable efforts to:

  • Notify the person who is the subject of the information about the request, so the person has a chance to object to the disclosure, or
  • Seek a qualified protective order for the information from the court.



FOR MORE INFORMATION ON RIGHT"S PLEASE VISIT: 


 https://www.hhs.gov 



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